Getting settled
WiFi
eero mesh network
Network: Aska Overlook
Password: AskaAdventure58
Or scan the QR code on the WiFi card at the front entry to join without typing.
If it's not working
- Find the small white eero unit. Solid white means online. Blinking white means it's still connecting. Solid red means offline.
- Unplug the eero, wait 30 seconds, and plug it back in. Give it a minute or two to restart.
- Still red? Text us.
Please don't
- Press any button on the eero. The reset button erases the network.
Front door keypad
Schlage Encode
- To unlock, enter your code on the touchscreen. Wait for the Home and checkmark icons to flash.
- To lock when leaving, press the Lock icon on the outside keypad.
- From inside, turn the thumbturn toward the edge of the door to lock, away from the edge to unlock.
- At night, press the Home button at the bottom left to light up the keypad.
If it's not working
- A flashing Lock button with a red X means the code was wrong. Enter it again slowly.
- A red battery icon means low batteries. Please text us. The lock keeps working during a power outage.
Thermostat
Google Nest Learning Thermostat
- Change the temperature by turning the dial.
- Change the mode (Heat, Cool, Heat·Cool, Off): press the thermostat toward the wall, turn to Mode, press, pick a mode, press again.
- Heat·Cool keeps the house within a range and switches between heating and cooling on its own.
If it's not working
- Make sure the mode isn't set to Off. If the temperature won't change, text us.
Please don't
- Pull the thermostat off the wall or change settings beyond temperature and mode.
Entertainment
TVs
Samsung TVs (the one in the basement living room has a Samsung soundbar) · Vizio TVs on the front porch and in the primary bedroom
Samsung TVs
- Press Power on the Samsung remote.
- To switch to the Roku or game console, press Home, press left, choose Connected Devices, and pick the device.
- Volume up or down to adjust, press it to mute. Return goes back.
- In the basement living room, the Samsung soundbar turns on with the TV and the TV remote controls its volume.
Vizio TVs
- Press Power on the Vizio remote.
- Press INPUT, highlight the input you want, and press OK.
If it's not working
- "No Signal": the TV is on the wrong input. Press INPUT (Vizio) or Home › Connected Devices (Samsung).
- Samsung remote not responding: point it at the TV and hold Return + Play/Pause for 3 seconds to re-pair. If it's slow, charge it with its USB-C port or set it solar panel up in the light.
- No sound from the basement soundbar: press Source on the soundbar until it shows TV ARC. Still nothing? Unplug the soundbar, plug it back in, and turn it on. It also turns itself off after 18 minutes of silence.
Please don't
- Spray liquid or cleaners on the screens. A soft, dry cloth only.
- Leave the porch TV uncovered in rain.
Streaming with Roku
Roku Streaming Stick Plus · Guest Mode
Our Rokus use Guest Mode, so you can stream with your own accounts. When your stay ends, the Roku signs you out and erases your info automatically.
Getting started
- Turn on the TV with the Roku remote.
- The first time, pick your checkout date on the calendar and confirm. You'll be signed out at 11:00 AM that day.
- Open or add the apps you want and sign in with your own account.
What you can sign in to
- Streaming services like Netflix, Hulu, Disney+, Prime Video, Max, Peacock, Paramount+, Sling TV and YouTube TV.
- Your cable or satellite provider in apps like ESPN and network apps. They usually show a code to enter on your phone.
- Free apps like YouTube and The Roku Channel work without signing in.
Good to know
- You can't make purchases on our Roku account. Rentals and purchases work only in apps where you have your own payment method.
- Leaving early? Press Home › Guest Mode Options › Sign out and clear info.
- Change your sign-out date: Home › Guest Mode Options › Change automatic sign-out date.
If it's not working
- Remote not responding: take out both batteries, press any two buttons, and put the batteries back.
- Restart the Roku: unplug it, wait 5 seconds, plug it back in.
- Re-pair the remote: hold the pairing button (back of the remote or under the battery cover) for 5 seconds until the light flashes. No pairing button? Hold Back + Home for 5 seconds.
Nintendo Switch 2
With 3 Pro Controllers · Mario Kart World
- Turn on the TV and switch to the console's input. Press the HOME button on a controller.
- Pair a Pro Controller: HOME Menu › Controllers › Change Grip/Order, then hold the SYNC button on the controller for a second. The player light stays on when it's paired.
- Or pair with a cable: plug the controller into the dock with the USB-C cable.
- Mario Kart World, 2–4 players: start the game, press L + R on the title screen, choose Multiplayer and the number of players, then pick a mode.
If it's not working
- Controller won't connect: repeat step 2 or use the cable. No picture: check the TV input.
Please don't
- Move the console to another room or take it out of the dock.
- Make purchases in the eShop.
Kitchen
Coffee maker
Keurig K-Duo Hot & Iced · pods on one side, a carafe on the other
Single cup (K-Cup pod)
- Fill the water tank on the back to the MAX FILL line.
- Set your mug on the drip tray. For a tall travel mug, remove the tray.
- Lift the handle, drop in a pod, and push the handle all the way down.
- Press OZ, pick a size, then press BREW. For bolder coffee press STRONG after choosing a size. For hotter coffee press X-HOT before BREW.
Iced coffee
Fill a plastic tumbler to the top with ice and use the Brew Over Ice setting on the single-cup side. Single cup only, and never brew over ice into a glass.
Full carafe (ground coffee)
- Fill the water tank to MAX FILL.
- Put a flat-bottom 12-cup paper filter in the filter basket.
- Add about 1 tablespoon of coffee per cup, no more than 15 tablespoons.
- Set the carafe on the warming plate, press CUPS, pick a size, press BREW.
- You can pour mid-brew. Put the carafe back within 20 seconds.
- The warming plate stays on for 2 hours. To turn it off sooner, hold CUPS for 3 seconds.
If it's not working
- Nothing happens: it sleeps 5 minutes after the last brew. Lift the handle or press any button.
- Add-water light: fill the tank and press it down firmly into its base.
- Grounds in the carafe: use a flat-bottom filter and no more than 15 tablespoons.
- All buttons blinking at once: text us.
Please don't
- Put the carafe or filter basket in the dishwasher. Hand-wash only.
- Fill past MAX FILL or put anything but water in the tank.
Dishwasher
KitchenAid
- Plastic items, small plates and bowls go on the upper racks. Knives go handles up.
- Put a detergent pod in the main compartment and slide the lid closed.
- Pick a cycle: Normal for everyday loads, Express for faster, Tough for baked-on messes.
- Close the door and press START/RESUME on the front panel.
- The light is blue while washing, red while drying, white when done.
- The door pops open on its own when the cycle finishes. That's normal and helps the dishes dry. An open door means it's done.
If it's not working
- Buttons don't respond: the Control Lock may be on. Hold the lock button for 3 seconds.
- Flashing error code: press CANCEL/DRAIN and text us.
Please don't
- Use hand dish soap. Dishwasher detergent only.
- Sit or lean on the open door.
Toaster oven and air fryer
Ninja Flip · flips up against the backsplash for storage
- Flip the oven down. It won't turn on while flipped up.
- Press Power, then MODE +/– to choose Air Fry, Bake, Toast, Bagel, Pizza and more.
- Set time and temperature with TIME/SLICES and TEMP/SHADE (slices and darkness for toast).
- Press START/STOP. Most modes preheat; add food when it beeps.
- Air fry with the basket on the top rails and the sheet pan below to catch drips.
If it's not working
- Won't turn on: make sure it's flipped down and plugged in.
- "STOP" on the display: it was flipped up while cooking.
- Steam and the fan running after cooking are normal.
Please don't
- Use foil, paper or plastic inside.
- Flip it up while hot. Wait for FLIP on the display.
- Leave it running unattended.
Air fryer
Cosori TurboBlaze 6-quart
- Check the crisper plate is in the basket and the basket is pushed all the way in.
- Press On/Off. To preheat, press PREHEAT then Start/Pause; add food when it shows End.
- Pick a function (Air Fry, Roast, Bake, Reheat and more) and adjust time and temperature with the arrows.
- Press Start/Pause. Pulling the basket out pauses cooking.
- Use tongs to remove food. Careful tipping the basket, the hot plate can fall out.
If it's not working
- White smoke is normal with greasy food. Dark smoke: unplug it right away.
- Error code: text us.
Please don't
- Use metal utensils or scouring pads.
- Fill the basket with oil. It isn't a deep fryer.
- Put anything on top of the unit.
Instant Pot
Instant Pot Duo Plus 9-in-1
- Put the steel inner pot in the base. Add food and at least 1½–2 cups of liquid. Never fill above the 2/3 line (½ for rice, beans and pasta).
- Turn the lid clockwise to lock and set the steam switch to Seal.
- Press Pressure Cook, set the time, and press Start. It takes 10–15 minutes to build pressure.
- Release steam by waiting (natural release) or moving the switch to Vent. Keep hands and face clear. Open only when it shows OK to Open Lid.
If it's not working
- "Lid": open and close the lid again.
- "Food Burn" or steam leaking: press Cancel, check the switch is on Seal and there's enough liquid.
Please don't
- Force the lid open.
- Put food in the base without the inner pot.
Outdoors
Hot tub
Caldera Spa · on the deck
- Unlock the cover and lift it by the handles.
- Feel the water with your hand before getting in.
- Jets: press JETS (or tap Jets on a touchscreen). They turn off after 1 hour; just turn them back on.
- Lights: press LIGHTS (or tap Lights).
- Temperature: adjust between 80°F and 104°F. READY means it's within 2°F of the setting.
- When you're done, turn the jets off, replace the cover, and lock it.
Safety
- Maximum 104°F. Use lower temperatures for children and for soaks over 10 minutes.
- If pregnant, keep it at 100°F or below and check with your doctor first.
- Alcohol and drowsy-making medications raise the risk of overheating.
- Always watch children closely. Wet decks are slippery.
- No glass in or near the hot tub. Plastic cups only.
If it's not working
- Controls don't respond, jets are weak, or the water isn't heating: text us. Please don't open the equipment panel or reset breakers.
Please don't
- Sit or stand on the cover.
- Add chemicals or cleaners.
Comfort & care
Ceiling fans
Maverick fans with remote
- Press UP or DOWN to change speed. Press OFF to stop.
- To reverse airflow, press Fan/R while it's running. It takes about 25 seconds and may wobble briefly.
If it's not working
- Check the wall switch is on.
- Replace the remote's 2 AAA batteries.
- If something bumped the blades, the fan stops itself. Clear it, then turn the fan off and on with the remote.
Cordless vacuum
Bissell FurGuard
- Take it off the wall mount and press Power.
- Press Mode for Eco (about 40 min), Medium (25) or Turbo (13).
- For furniture or stairs, press the release button and use the hand vacuum.
- Empty the dirt tank over the trash, then return it to the wall mount to charge.
Please don't
- Vacuum water, glass, or fireplace ashes.
- Use it outdoors.
Water leak alarm
Small white sensors near sinks, toilets and the water heater
A loud beeping alarm or flashing red light means a sensor found water. Wipe the sensor and floor dry, look for the source, and text us right away.